We collect anonymous user data based on where people click on our website as a means to improve the layout and design of the site. Our goal is to develop the optimum user experience for site visitors.

We do not sell any customer information. To us, that’s bad business!

Details to be provided after having a word with the Shipping partner

Add an item to your shopping cart, then click on the View Cart button, and look to the left of the screen. Enter your zip code in the Estimate Shipping box, and click submit.

Details to be provided after having a word with the Shipping partner

You can pay using Visa, Mastercard, Amex, or PayPal. All the payment methods intergrated

Yes we do. Please call us to place the order.

Your card is charged when you place your order. We follow the “Business Guide to the Mail, Internet and Telephone Order Merchandise Rule” published by the Federal Trade Commission. If you prefer to be charged when your order ships, please call us before ordering and we can make arrangements to manually process the transaction for you.

Enter your email address in the Newsletter box at the bottom of the page and you will receive our weekly email newsletter, which offers articles, new product information and any seasonal or product specific discounts which may be available.

De Kulture takes the safety of our customers, the environment, and animals very seriously. All of our eco-friendly products are cruelty-free and never tested on animals!

We take sustainability and our environment very seriously, and we are doing our best to source sustainable materials in everything from our packaging to our products. We’re all on a mission to make the world a better place.

We carefully analyze our packaging, ingredients, and suppliers to reduce our impact. We are not perfect, but every day we are making strides to be more sustainable.

With the mission of bringing you low-waste products that benefit the planet and you, all that we carry in our shop is responsibly sourced and produced with mindful ingredients. Whether that means using earth-friendly materials, utilizing recycled waste, or working with small businesses that give back to the planet, we’re confident that any product you buy through De Kulture has a lower impact than traditional mass-production products. 

All of our products are manually packed and shipped in packaging that is 100% plastic-free. We use and reuse only recyclable and compostable materials for our shipping supplies. We also work with our vendors to ensure that products are shipped plastic-free, and we try to reuse their packaging whenever possible. So, we can proudly say that every part of your package can be composted, reused, or recycled.

When your order is ready to be shipped, you will receive a shipment confirmation email. You will not receive an email confirmation if you only provided a phone number.
Most of our orders are shipped within 1-2 business days after the order has been placed. Please keep in mind that processing times may vary depending on holidays.

Your confirmation email will contain shipment details and your tracking number. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order, please reach out to us.

If you place an order that isn’t quite complete yet, you will need to reach out to info@dekulture.com right away and request for it to be cancelled. Be sure to include your order number in the request.

Once we confirm that we are able to process the cancellation, you can rebuild your order with a clean slate. But please keep in mind that once an order has been dispatched and on transit to you, we will be unable to make any changes or cancellations.

You will not receive an email confirmation if you only provided your phone number. Please make sure you leave your email address when you place an order, so you can receive an email confirmation regarding your order status.

Orders are shipped Monday through Friday. You should receive an email order notification after you place your purchase. You will not receive an email confirmation if you only provided a phone number.
Please expect moderate delays for the duration of the COVID-19 pandemic, as carriers work to deliver high shipping volumes. Thank you for your understanding.

Yes! We want to make it easier for you to reduce your waste, no matter where you are!
If you have any issues with your product, please don't hesitate to email us at info@dekulture.com and we will address these on a case-by-case basis.
Thank you for being eco-conscious!

We make most of our products with our hands. So, no two are alike. But they're a set, much like families.

Machines are not our artists. Local artists who’ve worked with us for generations are.
it looks lovely, but my househelp can be quite reckless.
Don't worry. Every piece can be washed by the toughest, roughest hands out there. It's a match made in the sink.

While our products are househelp proof, we’re afraid it isn’t gravity-proof yet.

We have one word for you: Never. It's entirely food safe.

If you receive a damaged product, let us know within 48 hrs of receiving the product and we’ll get it replaced as soon as possible. And while using it, it’ll survive everything except slippery hands.

We do. Everything except our word. Check out our return policy to know more.

Sure, we'd love to gift wrap it for you.

Well, that completely depends where you stay. But we try and do it as fast as possible.

You can track your placed order via the link provided in the order confirmation mail. You can also check the Track Order page on our website - simply put your registered email address and your order ID to get the status of your order.

Refunds are processed within one week of receiving the returned goods.

Please write to us here with your queries here. Please include a picture of your receipt/order confirmation.

A return/exchange request should be raised via email quoting your order number to our customer representative here.

Your return request should meet the following conditions to be accepted:

The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.

Products must be in their original form and unsoiled

Brand packaging should be intact

Replacement of a product will be subject to availability of the product on the website at that time

You can use the 16 digit code sent to you via email during checkout in the "Gift Card or Discount Code" field. The value available in your gift card will be auto-applied.
You can use the value of the gift card till the balance is exhausted or the card has expired, whichever is earlier.

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